Hertz rip off their customers with phony discount codes
Posted on Sunday, April 22nd, 2012 at 4:58 pm. #
In December, I hired a car, using an advertised code from TripIt Pro that promised, according to Hertz, “up to 10% off all car rentals”. However, as you can see, it doesn’t, quite, give a 10% discount. Instead, using this code charges me more than I’d have got had I not entered the code at all.
In emails, the ever-helpful TripIt confirmed to me that:
Initial feedback from our Hertz rep is that she has discovered a problem with the discount code for reservations originating out of the U.S. and Canada. It is suppose to be valid for other origination points and she has reported this to the appropriate Hertz staff for correction. She could not define why the rate came in higher for the code but has included that issue with her report.
Hertz UK’s customer service said, on receipt of the above screenshot:
Can you please supply us with more information regarding when you where looking to book your car hire in-line with the TripIt discount code. Can you supply us with the location you wish to book from and the dates of your hire. As according to our systems this TripIt Discount of 10% should apply
…and then promptly ignored my response.
So, neither Hertz’s rep for TripIt (which carries this misleading advertisement), nor Hertz’s customer service department in the UK (through which I had the customer relationship) can be bothered to respond. After four months, it’s probably time to publish this ripoff so that other people are aware of Hertz’s dirty tricks.
Hertz rip people off. Don’t use them.
(And if someone contacts you spotting a problem with your product: don’t ignore them. Deal with the problem, and treat them well.)