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Hertz rip off their customers with phony discount codes

Posted on Sunday, April 22nd, 2012 at 4:58 pm. #

Something I am hiding from search engines

In December, I hired a car, using an advertised code from TripIt Pro that promised, according to Hertz, “up to 10% off all car rentals”. However, as you can see, it doesn’t, quite, give a 10% discount. Instead, using this code charges me more than I’d have got had I not entered the code at all.

In emails, the ever-helpful TripIt confirmed to me that:

Initial feedback from our Hertz rep is that she has discovered a problem with the discount code for reservations originating out of the U.S. and Canada. It is suppose to be valid for other origination points and she has reported this to the appropriate Hertz staff for correction. She could not define why the rate came in higher for the code but has included that issue with her report.

Hertz UK’s customer service said, on receipt of the above screenshot:

Can you please supply us with more information regarding when you where looking to book your car hire in-line with the TripIt discount code. Can you supply us with the location you wish to book from and the dates of your hire. As according to our systems this TripIt Discount of 10% should apply

…and then promptly ignored my response.

So, neither Hertz’s rep for TripIt (which carries this misleading advertisement), nor Hertz’s customer service department in the UK (through which I had the customer relationship) can be bothered to respond. After four months, it’s probably time to publish this ripoff so that other people are aware of Hertz’s dirty tricks.

Hertz rip people off. Don’t use them.

(And if someone contacts you spotting a problem with your product: don’t ignore them. Deal with the problem, and treat them well.)


Alistair MacDonald
commenting at April 24th, 2012 at 11:57 am

This reminds me of the Sony shop where if you enter your postcode on the site all the online prices are raised to the same price as in your local shop.

When it comes to car hire I use Enterprise and recommend them especially for weekend and longer loans.

James Cridland
commenting at April 26th, 2012 at 9:47 am

Hertz respond:

Fist let me apologise for the delay in resolving your query, We did not
receive copy of the email you sent on the 6th December 2011 and I have only
received your recent email sent on the 22/04/2012.

As I am sure you can understand allot of time has past since you first sent
in your query and it is very difficult for us to see that rates provided to
you when you where originally booking online.

I can only assume that the price provided to you online through the Hertz
website without the TRIPIT CDP Number was automatically generating the
Hertz Global Sale Discount rate which was available at the time of booking
and this Hertz Discount provided customers up to 25% discount and this
rate was less than the rate provided using the Tripit CDP.

Please be advised that the Tripit CDP does not guarantee a discount of 10
%, According there offer it advises TripIt customers can save up to 10% on
there next car rental if they use TripIt.

If Hertz have there own promotions running online this will automatically
provide customers with the best rate available, Therefore the TripIt CDP
discount may in fact give a higher rate as TripIt offer up to 10 %

For example I have done a dummy booking on our systems today using the
TripIt CDP Number and also a booking without the CDP Number and both
prices came in at exactly the same price, therefore confirming that the
Tripit CDP does not guarantee a 10 % Discount.

Once again I sincerely apologise that we did not receive copy of your email
sent on the 6th December 2011 and I apologise for the long delay in
responding to your query as a result of this. I assure you this is not
normal practice.

If you experience any problems in the future when booking with Hertz and
using the TripIt CDP Number, Please contact our reservations department who
will assist you on your booking to obtain the best rate available. There
contact number is 08708 44 88 44

James Cridland
commenting at April 26th, 2012 at 9:48 am

My response to Hertz:

When customers enter a discount code, it’s dishonest to actually charge them an extra 5% for doing so. Your response appears to defend this practice; and I’m disappointed that this is apparently seen as quite acceptable behaviour for your company.

I would be grateful if you would provide me the UK Head Office address, so that I might contact the local council to discuss your behaviour with their Trading Standards department. Could you do so by return of email, please?

Paul Easton
commenting at April 27th, 2012 at 6:32 am

If the response was a straight copy-and-paste from their reply then it’s full of spelling/grammatical errors.

“There” instead of “their”.

“Allot of time has past”

“Fist let me apologize…”

“…and it is very difficult for us to see that rates provided to you…”


commenting at July 15th, 2012 at 12:47 pm

We used a coupon from ABN save to get 20% off Hertz. All seemed ok until we went to collect our car when we discovered our booking code excluded insurance.

If we’d booked and paid in advance it would have cost us around 500 euros.
By using the 20% off discount code we ended up with a cost of 1200 euros.

We took the car and that night reserved an Avis car for a LOT less.
As the Hertz code was pay at location we were able to return the car – but it still cost us 250 euros for a one day rental.

AVOID DISCOUNT CODES and just use the web rate and always check the terms and conditions.

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