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The Times on Kindle disappoints

Posted on Sunday, April 24th, 2011 at 2:41 pm. #

Times on Kindle

I spent 99p the other day on a copy of The Times (of London), while in a hotel room in Las Vegas.

It was the Kindle Edition, a copy of The Times specifically created for Amazon’s small and well-formed e-book reader. Looking forward to some reading for later, I clicked the link to buy a copy of the newspaper, and with customary Amazon user-interface excellence, had a copy of the newspaper on my Kindle within twenty seconds.

It’s supposed to be the future, this: electronic versions of newspapers, delivered wirelessly to small, handheld devices.

But if this is the future, then it’s rubbish.

The issue of The Times I read had three photographs in it. Just three. The front page photograph, of David Cameron rubbishing the AV system, was curiously within a story about adopting children: a story that didn’t mention Cameron at all. There were no other photographs surrounding their news content.

The Times on the Kindle is broken up into sections; but imperfectly. The court news is within the “Obituaries” section, which was curious; and all of the T2 section was lumped together, so we had long-form articles alongside reviews of new plays and a daily recipe (without a photograph, naturally).

The T2 section also enclosed the only other two photographs in the entire edition: one photograph accompanying the travel article (of somewhere snowy); the other, a photograph of an artist being interviewed by the newspaper, oddly squashed into the wrong ratio, and only displaying the top half of his face.

There are more peculiar errors. The letters section (which also contains other articles, naturally, not just letters) insists on not giving any of the letter-writers any capital letters at all, while still doing so for place-names. Each article is accompanied by a word count, which is rendered entirely useless by the Kindle’s display of the comparative length of an article on the screen anyway; the leading article had a reference to a page number as “(see XX)”, and various photograph captions were tacked onto the end of articles as a bizarre afterthought. Typing errors also crept in, with one article starting with the word for a door which is slightly open, rather than a small glass container for jam.

The Times is supposed to be the finest newspaper in the world; and, for UK users, the Kindle edition of The Times is the best-selling newspaper for the device. This ought to be Amazon’s flagship product, helping them flog more newspapers and open up their reading device to new audiences; and it should be News International’s flagship product too, helping them achieve the future of their product with just one-click. It is neither.

The Times on the Kindle looks like a bad use of copy/paste rather than a properly designed product. I find it difficult to believe that Amazon, The Times’s editor, or News International are happy with the product. I’ll certainly be unlikely to repeat my purchase.

10 comments

David
commenting at April 25th, 2011 at 6:32 am

Interesting. Just the other day I was thinking about buying a Kindle, for me newspapers would be one of the biggest draws. I like the format of papers, I just don’t like the akwardness of a newspaper, so electronically it’d be great.

This has put me off buying a Kindle for now…!

James Cridland
commenting at April 25th, 2011 at 3:38 pm

Being fair, the NYT is a much better read on the Kindle. And I’ve not tried the Telegraph or – obviously – the Daily Mail.

David Sim
commenting at April 26th, 2011 at 7:46 am

The Kindle is certainly capable of displaying newspapers. I use the open source Calibre application to send The Guardian and my subscription to The Economist to my Kindle at 6am each morning. Looks great. Easy navigation.

This can only be ineptitude on the part of The Times. Surely they could use their own rss feeds to do a better job.

A nifty old-world Kindle case - James Cridland
commenting at July 17th, 2011 at 7:13 pm

[...] was no exception. Noticing my (quite popular) Kindle review, and accompanying disappointment at The Times on my Kindle, they contacted me wondering whether I’d like to “give them feedback” on one of [...]

David Somers
commenting at December 15th, 2011 at 10:39 pm

I know this is an old article, but I was doing a bit of Googling and I found your post, and I urge you to give The Times on the Kindle a try again.

I was part of the team that has given the Kindle edition a lot of love. You’re right, no one was happy with it. But I think you’ll agree it’s a lot better now and deserving of the flagship title position.

Just in case you missed it – full disclosure: I work for News International and I worked on the revamped Kindle edition.

Stewart Bryant
commenting at December 18th, 2011 at 9:49 am

I am a regular and full service Times subscriber and so have access to the, but occasionally when I am traveling find the Kindle version to be useful. However as of last week the Kindle version became pretty well useless on guess what? – A real Kindle. The pictures take so long to render that it takes a large number of seconds to turn a page. On many occasions I thought the Kindle had crashed. I am sure it works well on the Kindle emulators, which will have good graphics support. However, unless the Times goes back to the old, fast, but visually reduced version, there will never be any point in re-subscribing, if like me, you are trying to view on a plain ordinary Kindle.

David Somers
commenting at December 19th, 2011 at 9:33 am

Stewart: We did testing on real Kindles, including a second generation Kindle (the 1st generation was unavailable in the UK anyway).

It’s unfortunate that you experience this problem, however this would also be the case for all other publications; Amazon and our customers have been pushing for a more content rich product (you only have to look at the old reviews). Not only that, but the old version had poor text content – articles would be missing, chopped up, or badly formatted.

Also newer Kindles render pages a lot faster.

Stewart Bryant
commenting at December 26th, 2011 at 10:17 pm

Are you telling me that the Kindle that was purchased last Christmas is now useless for viewing your media? It certainly seems that is your perspective.

I know that things move quickly in this industry, but new to obsolete in one year is an unsustainable business model.

David Somers
commenting at December 27th, 2011 at 8:11 am

So hang on, which Kindle model do you have exactly? I thought you had the oldest one for some reason. As I said we tested on real Kindles and have people using previous gen Kindles with no problem at all…so no, it should definitely work on your Kindle!

Stewart Bryant
commenting at December 27th, 2011 at 9:43 am

The Hardware type on the back is a D00901

The Version on the settings page is 3.3 (611680021)

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