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Radio leaves the BBC iPlayer, and more

Posted on Monday, January 24th, 2011 at 2:29 pm. #

BBC Edit

In a long blog entry with a few slides with the swirls and blobs beloved of management, Erik Huggers announces a slew of cuts and changes to the BBC website: including…

“Radio and music will come out of BBC iPlayer, and we’ll develop a new stand-alone product.”

On the face of it, this looks scary. A large amount of tweets appeared after this announcement, unnecessarily worried – and it even made Erik Huggers come out of Twitter retirement and post his first tweet for three months: “Audiences will still discover both live and ondemand audio in iPlayer. We will however build a new dedicated product for Radio and Music” (which looks a little confusing to me – is it coming out, or staying in?).

BBC radio is mostly consumed live online (74% is live, rather than the 13% of TV viewing). [p15] Radio does three times as much in terms of total hours as a result (weekly average: 170 minutes a week for radio, 77 minutes for TV). [p12] And if you look at users, it was interesting to see that there are comparatively few users of the BBC iPlayer enjoying both radio and television – 73% only use TV, 21% only use radio, 3% use both. [p9].

Radio and TV are clearly different, as you can see from the figures. The hoped-for “halo effect” turning TV viewers into radio listeners simply isn’t happening. So, it does make sense to pull radio out of the BBC iPlayer.

But, radio will continue to have “listen-again”: just not in the BBC iPlayer. Once would hope their “new product” is the UK Radio Player, of which the BBC has a 50% stake.

PS: Hooray! – the BBC have rediscovered that Radio is not spelt “Audio”.

“All radio station sites, music events, podcasts and programme pages will be integrated to focus on highly interactive live radio, quick and seamless access to programming, support for new music and personalisation”

This looks, at first, that a “focus on live radio” means less on-demand content (and that’s certainly how I read it). That’s not the case; what this is saying is that they’ll make radio a little more ‘interactive’ (hopefully that doesn’t mean slinging TV cameras in radio studios), and that they’ll focus on “what’s on right now”, given the differences indicated above. That doesn’t seem too silly to me.

“The automation of bespoke digital radio sites 1Xtra, 5 live sports extra, 6 Music and Radio 7″

BBC Radio 7‘s website is entirely automated, and has been for the last few years or so; there’s little or no live programming on the station, and given it simply plays archive content, it is an appropriate website presence for this service.

BBC Radio 5 live Sports Extra is, I contend, merely an opt-out service (much the same as BBC Radio 4 LW). It doesn’t need a purpose-built website; indeed, online right now, you’ll just see a few placeholders.

However, it’s difficult to understand the benefit of automating a full-service station like BBC 6music or BBC 1Xtra. These are proper stations, with proper live presenters and interaction; and their websites need to reflect that. Automating the websites can’t be the right thing to do, can it?

Automating, or paring-back, live radio station websites appears to tell the listener that the radio company has lost all faith in the station; see the embarrassment of some radio sites. It would be regrettable if the BBC’s planned automation of the 1Xtra and 6music websites was seen as communication that digital radio doesn’t merit the same love and care as ‘proper’ radio.

19 comments

Duncan Robertson
commenting at January 24th, 2011 at 3:05 pm

Anything that takes online live BBC radio listening out of an embedded television player is a giant leap in my book. ‘stand-alone product’ makes me very nervous mind you.

Adam Bowie
commenting at January 24th, 2011 at 3:58 pm

The BBC actually having a separate Five Live Sports Extra website is really odd, and confusing. I’d have thought that it should be properly integrated into Five Live’s website.

For an idea of what I’m talking about, click the “Radio” link from the top of any BBC page to be taken to the BBC’s radio entry page. It’ll default to one channel or another. But look at the icons – there are two largely indistinguishable Five Live ones. Only the colour is different. Which one is the one you want? You won’t know until you hover your mouse over or click one.

Drew
commenting at January 24th, 2011 at 4:16 pm

You’d still have to go a long way to beat Guatemala’s Radio Activa site http://www.guate.net/alius/activa.html

James Cridland
commenting at January 24th, 2011 at 4:46 pm

@Drew: Radio Activa’s website has a programme schedule AND a wordsearch puzzle, so has around 300% more content than The Arrow. And it doesn’t have a space where an advert was once put in.

@Adam: I raised this many times with BBC Radio’s marketing department, and was given baffled stares. “But the green one’s OBVIOUSLY sport.”

Andrew Bowden
commenting at January 24th, 2011 at 10:18 pm

I was about to write that the 5 Live Sports Extra website IS integrated into the Five Live site.

Then I went to http://www.bbc.co.uk/5livesportsextra/ and raised my eyebrows!

Just to make sure I wasn’t imagining it, I popped over to the Way Back Machine. And I wasn’t. Five Live Sports Extra used to sit within the Five Live website.
http://web.archive.org/web/20070120170043/www.bbc.co.uk/fivelive/sportsextra/

Well I’m sure splitting it out made sense to someone…

Oh and that green vs blue logo issue really does baffle me. What if you were colour blind? You may never know which was which!

Peter Copping
commenting at January 25th, 2011 at 12:51 am

I don’t think ‘music’ actually means music since Huggers talked about DJ’s and their preferences and new music which I think is ‘music’ rather like what the existing music site offers (well it was existing yesterday). Anyway why compete with iTunes and Spotify if it is delivering ‘audio’. There is nothing about ‘speech’ so I suppose ‘In Our Time’ will become ‘Melvyn and the Profs’s’ “Weekly Set-to” to fit in.

James Cridland
commenting at January 25th, 2011 at 10:36 am

Hi, Peter: I see nothing in Huggers’s statement that thinks that the BBC is going to launch a competitor to iTunes or Spotify. Championing new music is something that the BBC’s great presenters have done for a long time, and it makes sense on music networks to focus on this. (Incidentally, the BBC Music site is, mostly, automated too). Once more, one wonders quite how an automated BBC 6music website is going to cope with a remit to promote new music and focus on highly interactive live radio yet being run off a server somewhere.

I quite like “Melvyn and the Prof’s Weekly Set-to”. I worry that non radio people don’t understand that radio is popular precisely because it’s not a non-stop music mix. Pandora ain’t the future.

A telling comment in this interview with Huggers, talking about their football-views website: “606 doesn’t fit with our five editorial priorities – it wasn’t linked to anything we do on air or online”, which may come as a surprise to the many listeners of BBC Radio 5 Live’s popular football-views phonein, called 606.

Andrew Bowden
commenting at January 25th, 2011 at 10:49 am

I’m not sure about this automated content thing for 6music and 1xtra actually means in practise – you could define automation as someone uploading the content in to the /programmes interface and publishing it, rather than adding in a hand crafted HTML page or something sent out of an alternative content management system. And much of 6music’s site is done like this already.

Adam Bowie
commenting at January 25th, 2011 at 10:50 am

Indeed in the blog entry detailing the changes, there’s a list of things “Where the BBC Won’t Go”.

That includes:

Produce online-only music sessions
Offer track-by-track music streaming

As for the automation of some websites, it’s disappointing, but inevitable.

Peter Copping
commenting at January 25th, 2011 at 5:52 pm

Here’s what exist as of today

http://www.bbc.co.uk/music

(notice the ‘clip’ link is in alpha!)

http://www.bbc.co.uk/radio

‘music’ includes video and I guess links to TV (eg BBC4 shows)

On the bottom of the ‘Radio’ page is a link to ‘Radio Labs’ a no longer maintained site’

The overall design would probably defeat a newbe .It took me about an hour to work out how both sites worked

All the elements Huggers mentioned are in these sites and they link to the programme sites and the iPlayer.

Michael
commenting at January 26th, 2011 at 10:48 am

Hi James

Just a quick comment on the figures around media consumption. 3% of users consuming both radio and TV seems terribly low. Obviously the fact that only 26% of iPlayer radio listeners are using it for on demand listening is gonna skew those figures since it supports the usual “modes of use are different” argument but it would be interesting to know how that figure is changing over time and how it’s projected to change in the future.

Anyway, I wonder whether the problem really was radio being integrated into iPlayer or whether it could be that radio wasn’t integrated enough. From the top nav that splits out into TV and Radio (mirroring the existing bbc.co.uk global nav) it’s basically two silos, glued together under a common TLD, painted black and pink with (as Duncan points out) a common media player that was clearly designed for telly.

As far as I understand the whole point of moving radio into iPlayer was to maximise exposure of radio content to TV audiences (and vice versa). Which clearly failed. But when you look at the navigation of iPlayer it was never really gonna work. You arrive at the homepage, choose radio or TV and stay inside that bubble. Even the recommendations (based on other episodes from this programme then other episodes from the same category and network etc) were never really designed to up anyone’s “conversion rate”.

There are thousands of potential journeys between the two worlds. Who’s in / on this programme? What else where they in? What news stories were covered in this programme? Where else were they covered? What music’s in this programme? Where can I watch / listen to similar? etc etc. But for lack of decent data and time those journeys were never built. So you end up with two silos glued and lipsticked.

Obviously there’s the usual argument around modes of use past live / on demand. I do / don’t want the distraction of some moving pictures. So someone watching TV might not want to switch to radio listening no matter how similar the content and vice versa. But so long as the links exist you could just build for consumption patterns on top. Make a personal playlist to come back to later / share eg.

bbc.co.uk in general still does a fairly poor job of flagging relevent content elsewhere. You’d need to build a fair few data models, have decent quality data and make nice pages for people and places and events and etc to replace the sticky backed plastic and glue that’s there today but it still feels worthwhile to flag similar, relevant content across news, radio, TV and World Service. I just wonder if splitting off radio and TV into two separate “products” will end up making that more difficult? Not to mention more expensive.

Andrew Bowden
commenting at January 26th, 2011 at 2:16 pm

They did try to integrate radio and TV together in previous versions of BBC iPlayer – indeed that was the case until summer last year.

There’s some stuff on the split at
http://www.bbc.co.uk/blogs/bbcinternet/2010/09/bbc_iplayer_beta_less_is_more.html

Michael
commenting at January 26th, 2011 at 2:23 pm

ish

There were common a-z pages and common category pages but nothing finer grained than that. And once you dived in to a piece of content it was just the same split as today with siloed recommendations etc

The whole redesign was about simplifying navigation down; navigation across was never really addressed

Peter Copping
commenting at January 26th, 2011 at 8:52 pm

The new radio player (a Radio Version of Project Canvas?) is here (separate from the Video one) However why only broacasting companies? (maybe others are applying)and how do the clips, videos and TV progs fit in?

Incidentally having failed to get a blutooth connection to my hi fi to work this morning I am not sure if it will be for me…

‘Music’ will completely overwhelm speech and apps will quickly appear to select section of the listen again stream to get songs even if they are just the time into the sequence on twitter. The BBC Labs have published one already.

I am sure most keen users have MP3 audio recorders on their system.

Peter Copping
commenting at January 26th, 2011 at 8:52 pm

Sorry the missing link http://www.ukradioplayer.info/

ashleywatson
commenting at February 1st, 2011 at 7:50 am

Radio and television are clearly different,This is the great news that BBC have rediscovered that Radio is not spelt “Audio”

Mike Brailsford
commenting at February 8th, 2011 at 9:53 pm

The best place to listen to radio is on The Lounge, run by the PURE radio format. You cna listen to any radio station in the world.

Drew
commenting at February 8th, 2011 at 10:32 pm

“any radio station in the world”? That’s quite a claim!

Geraint Jones
commenting at April 2nd, 2011 at 6:26 am

I’d like a list of all the songs that have been played in the current show, an on demand service that lets you listen to shows from up to a few months previous (not just a week)and a standalone Windows Sidebar or taskbar sized version. If BBC/RadioPlayer can do this I’ll be a very happy man :)

For the icing on the cake, a little camera feed from the studio to spy on the guests now and again would be fun.

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