James Cridland

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Logitech Harmony Remote 555 – longterm review

Posted on Friday, September 14th, 2007 at 4:33pm. #

Occasionally, I do the odd review of a gadget I’ve bought on my blog. Normally, I’ll review them after six months or so of using them, so the niggles have had a chance to surface.

And so it is with my Logitech Harmony 555 Universal Remote Control. I bought it a while ago, because I wanted to control my Sky box, my hifi, and my tv from the one control, instead of having at least two around.

I chose this one after quite a lot of internet research. Important to me were the programmable buttons and sequences (so I can set one button to turn the subtitles on/off, for example, which is about four keypresses on Sky), and a certain degree of future-proofing. I hoped that the Logitech would do the job.

logitech_softwareIt comes with some natty software, which is quite neat. The software (Mac OS and Windows) is actually nothing more than a container for a mostly web-driven process – which is good, since Logitech holds my remote settings rather than one of my computers. A USB cable updates the remote itself (and its firmware).

The advantages of this tool being web-based are also clear when you buy a new piece of kit. Since the Logitech website appears to be constantly updated, it knows about new radios, like my rather nice new Pure DAB radio. It’s possible, therefore, that I’ll never need to buy another remote control.

The software is really hard to get your head around, though. It takes a good few hours to fiddle around to understand how the system works. Unlike other universal remotes I have, this one’s default is based on “activity”, rather than “device” – so instead of just setting up your TV and your Sky box, for example, you then set an activity, called “Watch Sky”. This, in turn…
1. Checks if the radio is on, and turns it off
2. Turns the telly on, and tunes it into the right input
3. Turns the Sky box on

By and large, this works perfectly once you get your head around it. But I found it really complicated, and I always worry in my splendidly condescending way that if people like me find it difficult, then what about other people… which may or may not be a sensible thing to think.

It’s easy to confuse it. Go over and turn the radio off manually, and the remote will still think it’s still on. So, when you then turn everything off with the remote control, the radio turns itself… back on. It’s not hard to fix, though – important to realise that this is a remote replacement, not an additional remote.

Other neat things I like: the background ‘glow’ illuminating the buttons appears to work off a very sensitive movement sensor. Walk past the remote, and it greets you enthusiastically.

Things I don’t like: some of the keys – the navigational keys for the Sky or DAB EPG, for example – click really very loudly. If you spend a few minutes clicking through the EPG, it quickly gets irritating.

In short, though, if you’re looking for one remote to replace your clutter, and you’re also willing to spend a good few hours getting to grips with the software, then this isn’t a bad purchase. It’s about 60 quid, so rather a luxury thing, but I’d recommend it (and, indeed, have done).

Disclosure: the link to Amazon above will earn me money if you buy from it. I don’t believe it’s changed my view.

20 comments

Mike Bowen said at April 7th, 2008 at 12:53pm

I bought the Logitech Harmony One. The box says 30 minute set up, but I spent over 3 hours, like you mentioned “Getting your head around the software”. There are a lot of options, and conditions, and “what if” questions.

I am pleasantly surprised at the massive database of remote control codes and for me that is very impressive. As for the time it has taken to perfect the remote, so that I can put away the 7 remotes I have currently next to my couch, well I think once it’s setup it will be worth it. Having a one button press and 4 devices turning on in the right sequence is a massive time saver.

Neil said at April 21st, 2008 at 1:38pm

I bought this remote control a few months ago and initially gave up on it, however having bought a blu ray player a couple of weeks ago I decided six remotes in the living room was getting ridiculous and decided to give the Logitech Harmony another go.

This time things went a lot better, primarily down to one thing, me bothering to update the software first, the new software resulted in far less problems, it still took time, but was manageable.

So one piece of advice for the less technically minded ( or forgetful like myself ) download the most up-to-date software before anything else, it will save you time.

ecards said at October 5th, 2008 at 2:03am

Harmony is a great remote, but it can’t map the Windows key for laptops!

Ian Nihcaj said at October 26th, 2008 at 7:43pm

I bought the Harmony 525, which is very similar to the 555, less 2 buttons – I used the version 7.5 software and have had the most maddening experience of my adult life, finally coming to the conclusion that it will never work fully, even as a simple 6 device remote replacement, let alone the more advanced features!

Even basic commands have been corrupted, presumably by wrong uploads of key presses by users for five of the six devices I tried to set it up with, all were in the database, and all were wrong, the only way to get a device working is learn ALL keys for ALL devices, and after many hours of attempts, I realise that it is beyond the time I am willing to give it, especially when it is so easily altered without your control, and all that effort has been wasted!

The discomfort from holding the telephone receiver for hours on end to the helpline is also more than I am willing to endure, all they can do is add or subtract codes randomly, and I suspect this is why the codes are so wrong, and presumably getting more corrupted as more users struggle to get it right and upload their incomplete attempts to the database.

I am very much a techie type, and am willing to put plenty of effort into getting things just right, but this is way beyond me, and potential purchasers need warning just how bad this device is

Richard said at October 30th, 2008 at 4:06pm

Really surprised to hear of people’s problems with set up.

Where or not it is because I followed the instructions and Neil’s comment about updating the software but I found the set up a breeze and the software easy to use. I had my TV, Sky+, AV receiver and DVD all set up on the remote within 20 minutes without any issues arising.

No sign of the motion sensor mentioned by James, perhaps they’ve discontinued that idea.

True you can bamboozle the device by switching off a device manually but the help button resolves the matter.

I have to say I’m very pleased with it

P.J.Denyer said at November 3rd, 2008 at 11:47am

I am really pleased with my Harmony 555, I have spent quite a bit of time tinkering setting it up exactly the way I want it, but to be honest it was usable after about 30mins, I only think it is confusing if you try to use it like a regular universal remote (ie: Device based), when you accept that it is designed to be activity based, which is a new but really very straight forward, concept it becomes very easy.

At the end of the day this makes using a complex home cinema set up with multiple devices and input switching very simple for the user, apparent simplicity on the serface normally means sophistication and preperation behind the scenes and such is the case here. Take your time, follow the software, use the activity modes and make sure that the person how sets up the remote really understands the home theatre setup and it goes fine. My wife, who after three months still had problems with multiple sources, some of which go through the amp, some direct to the TV could control everything with the 555 straight away, that was worth an afternoon’s setup time.

Tim said at December 19th, 2008 at 11:05pm

The hardware build quality is quite nice, but the software the most appalling piece of sh*t. Dismally written, it takes an absolute age to achieve anything.

micha said at January 4th, 2009 at 10:55am

My problem with the software is that it is getting stuck after taking few steps of setting up the device. I used it on Vista to no avail.

any idea?
thank you
Micha

Yves said at January 10th, 2009 at 12:30pm

I found the software is sluggish when the connection to the Logitech server is poor. I suspect that the Logitech server is overloaded at times.

micha said at January 14th, 2009 at 8:48am

Thank you Yves, you are probably right – the software is now functioning well. It would be, however, expected from Logitech to enable the server to handle all users workload. Do you have plans to upgrade the server capability?

Micha

Jed A said at January 16th, 2009 at 9:27am

I agree with all the posts here regarding the Harmony software IT SUCKS although I had the 555 remote operating all my equipment in next to no time and I customised some of the keys so that the TV would always control the volume regardless to which device was selected but as far as the ACTIVITIES function forget it, the first time I allowed the software to set an activitiy it sort of half worked it turned some of the equipment on but not all although using the individual device option I could fully control each device, all I really wanted the Activity function to do was just turn all the equipment on but do you think I could get it to work, NO the only thing that would turn on when pressing the Watch TV or whatever you decide to call it activity was just the TV, and yes following the help function always provoked everything else to turn on but I still to this day cannot get the Activities function to work, I spent almost an hour on the phone the other evening talking to a really helpful guy at Logitech’s support call centre in Holland, he even generated an Activity that he claimed would work with some minor tweeking from me afterwards, I uploaded the Activitiy to the 555 remote and it didn’t even turn the TV on, maybe a HARD RESET will resolve the problem but I don’t recall reading if there is a way to reset the romote although there must be a way to to do it, what can say except don’t buy one of these remotes unless you have alot of patients to get it to do what you want, to be really honest I wish I hadn’t bought the damn remote.

Mark M said at February 5th, 2009 at 7:39pm

I got this remote, found poor compatibility with my new tv. I phone, freephone, to customer support, wow they were great explained everything and sorted out the glich. Now merrily set up 14 devices and even more activities. My mum can now switch on Cbeebies for my daughter without phoning me at work and even change to the DVD player and back without WW3 breaking out between a toddler and a granny!! I love it. You have to expect some gliches with such a complex piece of kit but customer support is tops.

Adi said at February 13th, 2009 at 11:18am

I buy this Remote yesterday without basic manuals. There is some word about setup.
Where I can find, how to use buttons and theirs functions.
In this momement I am in DARK.
Thanks for any advice about my problem!

Mark M said at February 15th, 2009 at 5:53pm

Adi you need to install the software for your remote on your PC, connect remote to your PC and then set up your remote to suit you, it is easy once you start

james said at April 28th, 2009 at 4:32pm

This is the second one ive had no problems setting up all
activities working fine.Now comes the but,after around a year of use the problems start.First it starts to freeze
followed by having to keep removing the batteries to make it work.So then i think reflash the firmware that will sort it
but no,im now sat here with the remote plugged in but not picked by software.The pc sees it but the software dont.The thing is once you’ve had one of these you cant do without it.
So looks like im gonna have to make it three.

Adi said at May 5th, 2009 at 10:36am

In next days I must reinstall my computer.
What data I must save of Logitech Harmony 555 setting or I must begin from start, when I add a new equipment.
Thanks for advice!

James said at May 5th, 2009 at 10:55am

U should be ok it’s backed up online
So when u login2 ure account all settings
will still be there

James said at May 6th, 2009 at 4:03pm

Update on my remote not working.
Just been informed that a can of pop
had been spilt on it.after a couple of sprays
with maintenance spray and left to dry
it has sprung back to life.bloody kids it’s as
good as new.

James Cridland said at May 26th, 2009 at 9:39pm

I discover that it copes with my AppleTV, and now that I’m temporarily without my Sky dish (there’s a tree in the way I suspect) I’m rather pleased to simply reprogram my telly to use Freeview instead. This remote makes things simple. (Eventually!)

Long term review: Apple TV and Boxee - blog - James Cridland said at May 26th, 2009 at 10:35pm

[...] still, I discover that my Logitech 555 universal remote also talks to my Apple TV, which is [...]

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