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iPhone 3G - fail

Posted on Monday, July 14th, 2008 at 7:19pm. #

iPhone 3G

So, despite my desperate claims to the contrary, I bought an iPhone 3G the day it came out. (Thanks, in particular, to my colleague Martin for the reply to my Twitter asking where I could buy one at 6.00pm).

Why? Well, because £99 didn’t seem a bad deal for a new phone; and because I felt the 3G access and integral GPS would be useful additions. And because I noticed that the special £99 upgrade was only valid until October, so I felt it made sense to upgrade. And finally, because I liked the bragging rights.

Much has been written about the botched launch. In the UK, Apple stores were unable to use O2’s web-based activation system because it required, er, Internet Explorer. The O2 credit-checking system fell over, causing huge queues. Indeed, visiting my local Carphone Warehouse at 8.30am, I found it had shut instead of irritating potential purchasers. The launch didn’t bode well.

But - what are my first impressions of the iPhone 3G?

1. Good: the ugrade procedure was painless. Plug it in, and it asked me whether I was upgrading. I said yes. It silently copied everything over to the new iPhone 3G - settings, music, wallpaper, photos, the lot.

2. Fail: the iPhone 3G doesn’t come with a dock, unlike the original.

3. Fail: the dock for the original iPhone does not fit the new one - the new iPhone is slightly wider. This is damn annoying, Apple. More annoying: the Apple store has sold out of the new ones.

4. Fail: it feels cheaper. Mostly, this the plastic back, which has a cheap-looking printed Apple logo on it (rather the nice inset metal one on the metal back of the iPhone).

5. Fail: its bulging back means that you can’t stick it on a table and type on it - it now rocks and won’t stay still. Very annoying.

6. Fail: 3G actually doesn’t appear to make much difference. Downloads aren’t really much faster; and because the phone likes 3G cellsites over EDGE cellsites, that means that at home I now get the weak 3G cellsite with only one bar, instead of the full 5-bar EDGE cellsite. And given that my phone’s stuck on my home wifi, that’s doubly annoying.

7. Good: there are some design tweaks. Notably, there’s a visible piece of rubber between the glass front and the metal casing, enabling (one would assume) less glass breakages from dropping it. And the little buttons (mute and volume) are rather nicer, made from nice shiny metal.

8. Fail: the annoying inset headphone socket is now no longer inset. This means that leaving the phone in your pocket with headphones plugged in will now flex the circuit-board and the headphone socket, instead of being protected with a big amount of metal. (There really is no pleasing me, is there?)

9. Fail: the new operating system is notably more sluggish than the original, sprightly, v1. Hitting ‘contacts’ or ‘SMS’ makes me wait a good five seconds or so before the phone wakes up. And there’s at least one bug with the ‘delete’ key, which appears to go mad and delete great swathes of text.

10. Good: audio quality on calls is notably improved.

11. Fail: the last.fm app doesn’t monitor what’s playing (unlike the jailbreak MobileScrobbler version).

12. Fail: the wifi connections for BT Openzone and The Cloud need resetting, which isn’t entirely obvious if you’re using wifi to check your email.

13. Fail: the iPhone now performs a backup every single time you connect it to iTunes, making quick synchs a thing of the past.

Reluctantly therefore, I now pronounce the iPhone 3G, as an upgrade, a big steaming pile of fail.

Sorry, Steve.

23 comments

Adrian Pegg said at July 14th, 2008 at 7:53pm

Well, well, well.

Seems I did the right thing by hanging on to my v1 then! The 2.0 software does have some niggly things, particularly the momentary pause when going for a contact or SMS, but these are outweighed by the excellent new features. I would rather have this in return for the ability to search contacts for example and I am sure I will learn to live with it.

Disappointing news about the 3g speed though. Have others experienced the same thing?

And what about the GPS? I must admit that the geo-location in the maps app has improved enormously on the v1 even without the GPS.

Of course the new version is going to be less classy than v1, that’s what makes it so much cheaper. What a shame I can’t get a hardware upgrade in my v1 body - but you can’t have everything, and I’m still going to get one soon…

CISNKY » iPhone Brick 2.0 said at July 14th, 2008 at 9:26pm

[...] iPhone 3G - fail [...]

Adam Bowie said at July 14th, 2008 at 10:55pm

Oh dear. Honestly - that’s not sarcasm you can hear from me.

I wonder if some of software has been a little rushed in an attempt to get the thing out the door. Apple really needed to release this well before Christmas to hit their targets, and if it hadn’t been now it would have been a minimum of September.

BTW James, are you 13 and attending a high school in California. I hate this “fail” rubbish. Are things really so black and white that they’re either “good” or “fail”?

Incidentally, I love the way that for a phone - that is, a device who’s primary purpose is to make phone calls - people can be so forgiving about call quality. Having suffered a Windows Media device for years, I recently returned to Nokia, and you know what, they have extraordinarily good call quality. It’s all very well being able to use the thing as an emailing satnav, but if I can’t hear the person at the other end, and they can’t hear me, then it’s well f…

Oh.

Chris Stevens said at July 15th, 2008 at 3:27am

This leaves me in a quandry. I managed to leave/lose my iPhone two weeks ago, in a Starbucks in London. As it was my US phone, and I only got back to Texas today, I survived in the interim on my UK Nokia.

My plan was to simply buy the new version when getting back today. However, I’m not so sure that I want to, because…

1. It costs more per month
2. Going by your review, it’s nothing that special over the existing one
3. It won’t fit in the dock that I have, yet doesn’t come with it’s own dock.
4. I have an Apple store at the end of my road, and there was a queue out of the door. I really can’t be arsed queueing for a mobile phone.

So I’m now unsure whether to buy a new one, or pick up a used on from someone who’s upgrading. Any wise words of wisdom James?

Links for 2008-07-15 - tonyscott.org.uk said at July 15th, 2008 at 5:04am

[...] iPhone 3G: fail [James Cridland] [...]

Zarate said at July 15th, 2008 at 7:19am

What about copy & paste? Is it available in the new version? Just wondering if the Kings of usability software have implemented this super-ultra-cool feature : )

Apple, just works, you know.

Robin Hamman said at July 15th, 2008 at 7:37am

At least yours works. A full four days after purchase I’m STILL waiting for an O2 connection. Phone calls to carphone warehouse met with suprise and promises to call me back which aren’t ever then made. This on top of all the connection you describe people having and the giddy excitement of this early adopter has been ruined. What a bad experience.

James Cridland said at July 15th, 2008 at 7:50am

@Chris - you know, it’s still a lovely phone, but I’m not sure the hardware is an upgrade at all (and even the software, with the exception of the rather lovely App Store).

@Zarate - copy and paste? Nope…

martin said at July 15th, 2008 at 7:55am

Apple stuff should just work, you’re right. As far as setting mine up went, it just did. Apart from the muppet in the aforementioned Carphone Warehouse store, who appeared to have never sold a phone before.

My contract with Orange runs out next week, so I took the plunge last week and signed up for an iPhone. It’s been getting a bit of gentle use over the past couple of days, but my number’s porting today, so it’ll be getting used in anger soon, and these are just initial impressions.

So far, it’s been impressing me and annoying me in equal measures.

Good things: the shiny. The interface generally works well; I’m gradually getting over my typing woes; switching between WiFi/3G/2G is fairly seamless for data things. The GPS is pretty nifty (and stopped us from getting lost the other day and finding the pub we were after); Monkey Ball is rather good fun too. And not a phone thing, but O2’s customer service have impressed me too, as has the coverage, which actually gives me a useable signal in my office.

There are still a few missing features that baffle me a bit: copy and paste for one, Bluetooth functions (why can’t I send a picture to a friend?), MMS (likewise), and other things which I’m used to from my Sony Ericsson, such as being able to compose a text message while I’m on the tube and pressing ’send’, so that it can send it when it next has signal. I’ve not even used the camera yet, because I know I’ll be disappointed.

I’m actually not quite sure yet whether I should have just stuck with a new SE phone - but I’m sure it’ll grow on me. Or I’ll find someone who’ll buy it off me…

Donald Kelly said at July 15th, 2008 at 12:23pm

The auto-backup “feature” (and I use those quotes very loosely) is also included in the iPod Touch 2.0 Software update. You can cancel it via Sliding the slider across when you dock your iPhone / iPod touch, but it’s a true pain to have to do that every flipping time. I didn’t buy a Version 1.0 iPhone and I may not buy a Version 2.0 iPhone (Although, £99 is appealing, ever more so considering I’m a Mac user.)

Considering that Apple is charging £5 (9.95USD) for the 2.0 software update for iPod Touch owners, I think most should simply stay with V1.5, As the negatives that come with the 2.0 upgrade out-eight the positives (Basically, The option of installing the 3rd party programmes.)

-DK

iPod Touch 2.0 - Fail said at July 15th, 2008 at 1:51pm

[...] iPhone 2.0 and iPod Touch 2.0 = [...]

Sam Downie said at July 15th, 2008 at 2:17pm

I too upgraded over the weekend - but!.. I updated my iPod Touch to 2.0 instead :) I got an iPod Touch because I wanted the iphone features and didn’t want to move to a O2 priceplan, wanted to stay on my T-Mobile.

Getting the update didn’t go well at first, as I too ran into the same server problems, with Apple’s servers crashing on Friday but, by Saturday afternoon I could get the update.

The iPod has become a lot faster in operation I find, there is a ’slight’ delay on some apps, but overall I am impressed.

James, I also agree with you about point 13 you made:

13. Fail: the iPhone now performs a backup every single time you connect it to iTunes, making quick synchs a thing of the past.

It’s a pain in the backside - resyncing every time you connect your iPhone/iPod Touch!

Now, all we need are some great apps from the BBC ! :)

Follow me on Twitter at: www.twitter.com/samdownie

I’m a UK-based Tech journalist, Radio presenter and Musician - find me online
at: www.dsoundz.co.uk

Thanks ! You rock!

p.s. now that the BBC 1Xtra website reflects the new BBC’s look, could you do me a favor and do the same for the other BBC Radio stations like Radio 1 and Radio 2 !? as these sites don’t match the new BBC website feel..

Nick Stewart said at July 15th, 2008 at 4:50pm

I currently have no desire to buy one of these and it’s not just about saving the purchase price.

I have an 80 GB video iPod that is full of music, videos, and audio books for the bus commute to and from work.

My video iPod also doubles as a backup hard drive when I need to transfer larges file between home and work.

Read my 6 reasons for NOT buying one:
http://www.nickstraffictricks.com/6-reasons-i-am-not-buying-the-new-iphone-3g/

Dan said at July 15th, 2008 at 7:52pm

Is your previous iPhone for sale by any chance?!

Damien Mulley » Blog Archive » Fluffy Links - Wednesday July 16th 2008 said at July 16th, 2008 at 4:12am

[...] James Cridland is not so enthusiastic about the new iPhone 3g. [...]

steve martin said at July 16th, 2008 at 7:46pm

…and if that wasn’t enough, an iPod Touch running 2.0 software seems to haemorrhage battery juice twice as fast as before.

Dusty Rhodes said at July 16th, 2008 at 9:30pm

I never liked Apple because a) ProTools forced me to use it b) Mac’s do crash c) Apple are so damned expenisve and d) you either do things the Apple way or not at all. That said, my G5 is blindingly fast and I love that!!!!

However with all the hype on the iPhone I was glad to get my hands on a V1 a few months back. Hugely impressed with the GUI but felt it fell down on the basics like 3G, camera, easy texting etc etc.

Reading the comments above are only reinforcing my opinion of Apple especially the V2 not fitting in the dock and no dock available with the V2. Bloody typical.

As for me - N95 .. connects to my PC calendar a breeze, transferring music/video a breeze, texting a breeze, great photos, 3G even makes phone calls. Loved it so much bought one for my wife who is definately NOT a tech or gadget person and she loves it. Even after I showed her the iPhone, she wouldn’t swop. Neither would I.

martin said at July 16th, 2008 at 10:28pm

After a few days with the iPhone, I’m actually considering returning it.

It has some great features - as I mentioned, I love the maps (they helped me find a pub again last night), I actually watched a tv programme on the tube today, the web browsing is lovely. I like the potential of the Apps even though the ones I’ve been using so far seem very beta. Super Monkey Ball is infuriatingly good.

As a phone, though, it’s crap. Fair enough, I’ve been playing with it a lot, but it’s barely made it through the day on a single charge. The text message conversations are nice, but the implementation of SMS is otherwise pretty backwards. It takes too many keypresses (screen pokes?) to do what I want to do, like dial a number or find someone in the phone book, and then send them a text instead of the default option of calling them.

A device that does so much is always going to struggle a bit at making it easy to do everything. Maybe version 3 will get it right?

Sam Downie said at July 17th, 2008 at 6:47pm

Got iPhone 3G batteries problem?!

yup I know you have (seen your Twitter) and lots of other UK users like the BBC’s Rory Cellen-Jones (also on Twitter)

Well today, Apple released notes on this issue, it’s here:

http://www.apple.com/batteries/iphone.html

hope the official tips help?


SAM DOWNIE
Presenter (Radio, TV and Online) | Producer (Radio, TV and Online) | Freelance Journalist in Technology and Music Tech

Based in Bristol, UK

Follow me on Twitter: www.twitter.com/samdownie
Visit my website: www.dsoundz.co.uk

iPhone Fail 2.0 - blog - James Cridland said at July 17th, 2008 at 7:27pm

[...] So, the new iPhone 3G is a rubbish upgrade, as I’ve mentioned before. [...]

bob said at September 10th, 2008 at 10:38pm

been using macs for 20 years, always proud that they are light years ahead in terms of user experience…..well I’m sad to say 3g is a major backward step. Do not buy if you need something serious for business…remember the Newton anybody!

James said at October 10th, 2008 at 10:18am

I don’t think it is a rubbish upgrade, it is definitely better then the 1st gen iPhone and where I live the rates are a lot cheaper now then they were with the 1st gen iPhone…

72 hours, 3G and iPhone « MikeHales.com said at December 26th, 2008 at 9:43pm

[...] iPhone, iPod Touch Interesting to note the reviews of 2G iPhone owners online: Don’t like the curvy back, no dock included as default and battery doesn’t last as long as [...]

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