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The BBC Radio redesign; and weekly unique users

Posted on Saturday, March 10th, 2007 at 9:43pm. #

Writing a (since deleted) paragraph for my discussion about commercial radio, I visited the BBC Radio homepage to discover it had been redesigned. And, later, I note Tristan blogging about it. [As a hello to non-UK audiences - I'm talking about the UK version of that page. You can toggle it with the options in the blue bar at the top of the page.]

Tristan’s excited about it: and with reason. It looks lovely. I especially like the ‘ways to listen’ navbar underneath the main station - a really graphic way of demonstrating how accessible radio is these days.

I’m not sure about the roll-over stuff, though. It’s anything but accessible: I regularly over-shoot with my mouse, for example, which means if I want to listen to BBC7, it’s too easy for me to find myself listening to BBC Radio 2 or BBC Radio 3 by accident. Particularly with the trackpad on this oh-so-slow iBook G4, I don’t have very good mouse control; and I do worry about others with similar conditions.

I’m also quite glad I’m not an Interactive Editor for one of the networks: because this redesigned website could easily make their life harder. Virgin Radio’s most popular audience path is “Home page > Listen Now page > Radio Player”; which allows us to sensibly promote our website content to our audience. This new redesigned homepage offers the chance to listen (and thus bypass the website); to see the schedule (and thus bypass the website front page); and three deep-links into the content (thus bypassing the front page).

All in all, I hope that the Interactive Editors are clear about what this new front page could mean to them.

As an aside, the BBC Audio & Music Interactive section has been busy the past week: with Chris Kimber announcing they’ll give weekly unique users instead of monthly. This is odd; comScore and Neilsen both give monthly unique users only, and the web community understand monthly figures so much, I even quote monthly RAJAR figures instead of weekly.

I guess that the BBC, unencumbered by any advertising-based revenue, are quoting weekly figures so that the comparison with weekly RAJAR figures is easier. Might be interesting, then, to do the maths: for radio stations with comparable demographics: BBC Radio 2 has a 13,269 weekly RAJAR reach, but only 400,302 weekly unique users - that means 3.3% of their weekly audience visits their website. Virgin Radio had 2,470,000 weekly RAJAR reach, and an average of 141,588 weekly unique users in January: which says that 5.7% of our weekly audience visits our website.

Interesting.

One comment

Chris Kimber said at March 14th, 2007 at 7:07pm

James,
briefly:

1. Homepage (1): we’re going to do more user testing on the roll-overs and if they really do prove difficult or confusing for people we’ll change things. Personally i think it’s an elegant way of providing lots of promo space without taking over the whole page and making it look too busy…

2. Homepage (2)we want to allow access to our live and on-demand streams from as many points as possible - forcing people to your homepage is surely web1.0 thinking of the highest order? Anyway, you could do all those things with the old Radio homepage too so actually there’s no change!

3. weekly users - you know as well as i do that monthly user figures are inaccurate and also boost your user stats, which helps you i’m sure with your advertisers. Weekly user figures are much more accurate as they reduce the impact of cookie churn. Come on Virgin - switch to weeklies! I dare you!

4. 3% of weekly listeners visting a radio site isn’t great, i admit, but then again 5% isn’t much better. I’ll have some stats for you tomorrow which show that for some of our other stations the ratio is much better.

Chris

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